Facilitating Decision Making

Facilitation is more concerned with how decisions are made rather than what decisions are reached.

Make good choices you will hear the soccer mom say! Think before you speak or act. Learning the process to make a decision is more vital than making the right decision. The process of learning what is right or wrong, is the always the right choice. As this framework you will be able to apply it to variety of situations. It also allows you to detach emotions.

In the modern era of 2020 we have conditioned ourselves to go straight to reviews and look how many gold stars has before we feel we can make an informed decision. But what happens if there are no reviews or likes and you are left with having to think for yourself. How would you navigate in order to make a choice?

Education is key. Research, Research, RESEARCH! Psychologists only know this too well. We unfortunately in our student days we have no opinions. The way a psychologist becomes trained is readying case studies and journals. Then pitting researchers ideas together. The goal is to find as many researchers to say the same thing.

Dealing with people is hard due to perception and awareness. Everyone has their own reality. The best a psychologist can do is find similarities in experiences. We have no goals, we have to ask you what do you want.

As a Consultant it your role to educate your customers/clients and ‘facilitate’ them making the right decision depending what the goal that needs to be met. Although you can’t get too personal. It is annoying because if we become friends then it becomes a conflict of interest, which in turn is unethical. Friends always want the same thing shared peace and happiness. There is no takeaway. When you get business and trade in the picture, things get more complicated. Because the Consultant needs to get paid, but they need to seem like they are offering something for free. A consultant should never be handling in products to sell. Don’t work. If you are facilitating someone to make a choice. You need to ask yourself what are you getting out of it. If you are just a conductor of getting a customer to choose the ‘right’ thing, is it right for you or them?

Consultation is hard. In order to be a good consultant you have to spend the initial time getting to know the business, as well as the people, you don’t get involved with the trade or the customers. You need to get to know the gears that makes the organization run. You basically become a mechanic. If the business owner wants to do a remodel, you need to investigate the car and see what parts needs to be upgraded. When a business is concerned should be self understood that both Parties owner/client have goals would like to achieve through a trade of physicality.

Don’t confuse Consultants with Workforce. Two completely different things. As business consultant, this writer will tell you, That should you hire me for my services of a organisation diagnostic, it is not to become an employee in your company. If you don’t pay my fee, then I will take my investigative work as a case studies for my written research.

Auditors have gotten a bad reputation over the years because they focus on the money and where it is going internally in the company. it is up to the owner to make sure that the profits and loss accounts look balanced, so that your company is working ethically and distributing the monies the right way. Auditors are sharks, but that’s because they work with banks. Business Psychologists are just the same as Auditors, meaner to be quite frank, but We deal with PEOPLE.

To make things ethical for the owner and save grace you call us in. Let us the Business consultant look inside your workforce and do physical upgrades with your people, allow us to check up and see who is doing their job.

As Business Psychologist within Industrial Organisational Psychology our role is to do an xray of you and your company. Profits is a just a by product of the implementation of strategies that I would for example provide you after, a minimum of 3 months of ‘working’ for your company. To make things more ‘authentic’ you would place me in different job positions within your business so I can role play in the different departments. This is just to understand the teams, workforce and departments better of your company. A bit like undercover boss. So don’t trust me, I am not there to generate money for you. Just so you know, bossman has paid my fee ahead of time and it is none of your business with how much bossman is paying me, just so you know it is more than your salary. Because look at the work I have to do…

After my time working, I will have gathered information for each department on how it can function more productively. My goal is to improve the engagement, the effectiveness of their working style, especially the cross departmental communication. Do not expect me to do a full physical on your company, the management needs to be specific with their goals for this diagnostic. When I offer the prognosis, don’t take things personally. If my undercover work gets whistleblowing, it is still effective, the problems will then be seen without me saying a thing. In the end it is not up to me with the upgrades boss man will choose to remodel their car. I am just an ‘educator’ for the organisation to make an informed decision.

Quick history on Trade

Throughout time, from day dawn, we have always traded something for something. It has always been a dance and a conductor has always been needed i.e the ‘consultant’ the ‘facilitator’. Back in the day we traded actual ‘stuff’, tangible. What made something a commodity a commodity was due to it being either rare, required hard labour to obtain, too a long time to ‘appear’. These tangible things were recognised of their worth, became converted, precious, wanted, as these things provided prestige, giving you more accountability of your actual worth.

ALWAYS Pay cash money for something you can touch, feel, hear, smell or taste should it be a commodity. This way the bank owns sh**t! While many of you laugh at people hiding money under the mattress, it is actually the smartest move you can ever do. WHY? YOU OWN ALL OF IT. Owning things always depreciate in value once you bought it even if it is of high value, since should you need a cash out, you are left with a difficult negotiation of selling it for actual money.

The first thing commodity to be traded as legal tender for other tradable stock was Queen Conch Shell. This is one reason as to why they are so rare and endangered. This shell was usually traded for other goods that were of lesser value of this shell.

Spiritually- Shells are considered to always be associated to wealth and money. They say should you dream of seashells and the sea it means wealth.

After sometime especially during the 1400s and trade expanded exponentially. Traders started using other forms of commodities to exchange to buy and sell. Different forms of money were being utilized like salt. This is where the term salary stems from, a word formed from the French world Salare. Back in the ‘olden’ days they would pay people in salt.

Using commodities as a form of payment can always be risky, My father only knows only too well. Since the two parties find their share is worth more than the other. Unfortunately for Dr. Sol, My father, used his commodities to pay for things that just needed cash money. He never had any money, could never pay for anything like an actual human being with money, like hotel bills. Instead he provided business owners providing a service with artifacts and precious paintings and books. What made him good was engagement and facilitating communication. Best con man you would ever come across. I learned a lot from my father, while I did not follow his footsteps in Economics and Trade, my knowledge on the subject in innate. However I am a bit colder than my father I do not negotiate, I facilitate, as I will never leave a trade empty handed especially when it comes to teaching and offering knowledge.


A facilitator is able to reach the two-party goals through organizing communication and engagement with the two parties for a competitive advantage.

Brokers are known to be facilitators. They take a small percentage of conducting information between two parties. They have the knowledge of the frameworks of knowledge transfer cutting down on time with transactions, communication and engagement. Facilitators are usually used in difficult situations and in tough negotiation stances.

When both parties reach a transactional stage of trade and find it hard to come to the end of the cycle of making a decision, a discourse of the cycle of the trade dance is ignited and parties are stuck. Good trade, you try to be fair. Each side should leave the table happy, as no one likes to feel cheated. When this happenes, almost all the time a facilitator “middleman” “consultant” “conductor” will then need to get involved to even out the discourse and add more value to the decision-making process.

To facilitate means to ‘make easy’, their main task is to help the team increase its effectiveness by improving processes and managing the method of the meeting needs rather than delivering content. Individuals are bound to try and make rational decisions based on their subjectivity.

Knowing how people behave will allow better facilitation, as the right type of communication will be used to motivate the individual to reach a point where they feel comfortable of making a decision.

Implementing a process that is designed to create and support sustainable change can be achieved by identifying the organisational assets to use as models for best practices for products and services. Rather than studying and addressing the existing problem, there are different types of processes that can help you focus on solutions. It begins by helping groups in a shared work setting and exploring past experiences to create models for success.

The Central Belief

Is a type of process that a Consultant may use in facilitating decision making. By creating a point of interest that everyone can buy in to creates a central belief. In this shared planning, people are more readily commit to the energetic process working toward the highest standard. The atmosphere must shift from problem solving to creating positive new plans.

Taking the attitude to understand yourself and the customer is key to unlocking human qualities for example leadership, motivation, and empathy.  

Communication is key for engagement. It is a simple process of receiving and sending messages. Environmental and emotional circumstances can disable communication regardless if the transaction of messages has occurred.

Therefore, it is important to be aware of an individual’s interpersonal life and know their thoughts and feeling known to others as it will help the receptiveness to share data. Knowing this type of information will allow one to be more humanistic in their approach in aiding one to decide to make the right choice. To be able to motivate someone, it cannot be imposed, it needs to be guided through what motivates them.

Should the facilitation still impose itself to be difficult, establishing an individual’s personality and behavioral attributes will allow different kinds of facilitation processes that will be more responsive to the participant. The type of facilitation process will help the individuals generate options to then use to contemplate what decision should be made.

Developing an understanding of personality typology and thinking styles is useful to improve an individual’s knowledge of motivation and behaviors in the workplace and achieving goals as well as, success.  It is also helpful to aid individuals to appreciate that all people are different, and everyone has a value. As you see here within a negationation environment, the facilitator is making the parties aware that they are dealing with people, and not just a transactional robot. These types of psychologists are widening the scope of understanding that there is more to attain from the table than just what is being bartered in the transaction.

The better the facilitator understands personality the better they are able to judge what motivates their clients/customers and will be easier to ease their ideas across. There has been a many of a time where this conductor will be cut out from the trade negotation should they not understand their clients well. You need to be able to understand each point of view and cut down on time for the trade to cycle to come to an end.

There are characteristics that aid in formulation of communication to be used in the facilitation process. This understanding helps to create a snapshot summary of what might be important for the parties to see, it helps generate options on the decision making process and factors that need to be taken into consideration when one finally makes a a choice.

Marketing Characteristics
Size and growth of potential customer base
Easy entry for Potential Competitors
Product factors
Projected life of product
Fulfill real needs Spin off products
Business Fit
Fits with the mission
Fits with the existing product development
Sales and marketing capabilities
Enhances key market

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